Telephone Customer Service: Avoiding Monster Mistakes Select:DVD This is the third part

This is the third part in the five-part "Creating a Mindset for Change" series of training videos

those who deal directly with the customer

As personal safety is a must in this video

establish a positive atmosphere

This course covers areas like quid pro quo

Telephone Customer Service: Avoiding Monster Mistakes Select:DVD This is the third partHave you ever called customer service and been surprised to receive outstanding service? It's sad, but true, all too often top notch service is the exception, not the norm. As a customer service professional you must not become complacent and be okay with providing lackluster service. In this training video customer service professionals are introduced or reintroduced to the elements of superior service. Some elements reviewed include careful